I contacted them just to get an explanation of a charge that showed up on my credit card. Now £60 is not a lot of money for your company, well it is for me and especially with the living costs at the moment some of us can't afford certain amounts to just be brushed off. I do not recommend any of the services microsoft have to offer. Finally, I manage to find a number for the UK to then discuss with a member of the team a case number that she was at the time able to read to be told by her manager that they don't deal with cases beginning with 10, they only deal with cases beginning 70. Maybe I should start charging for my time. I have been told to give them 24hrs for them to get back in touch, but nooooo people are not capable of picking the phone up and speak to someone to help deal with this issue, the customer has to ring back instead. Having to explain myself every time that I contact Microsoft because services do not respond to each other, to also be told I can not speak to anyone higher than them because they only communicate through emails is disgusting. I have done everything that has been asked including sending photos in to prove that my refund has not been returned.

I am sick and tired of doing the running around to be fobbed off all the time. I have contacted microsoft on numerous occasions for my refund from the 13th June 2022.

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